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A Post at 12-20-2011 08:02 AM
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Here is what the morons at IGG sent me as a reply to my lag service issue:
Regarding your issue, usually there are several factors which will cause the lag problem: 1. your PC doesn't meet the system requirement of the game.Sometimes recommended system listed on the official site is better. 2. your local network is not in good condition 3. the connection between your country and our server (in the U.S.) is not sound. solution 1: upgrade your PC. solution 2: contact your local Internet Service Provider for professional suggestion. Thanks for your great support, enjoy your time.
In other words, they are NOT fixing this, just like they do not care to fix the Gateway issue. They have not even looked into the problem, and as usual, blame the players when clearly this is affecting everyone.
Please flood the service center with requests and maybe after 50 or 100 (are there that many of us left) maybe they will do the maintenance they are supposed to.
Ceci, this really is a joke, but if not fixed soon, will be the last for many of us and then it will really be a ghost game.